FAQ
Frequently Asked Questions
Are your hookahs safe?
Yes. All CloudChasers hookahs are made from high-quality, non-toxic materials to ensure a safe and enjoyable smoking experience. We carefully select durable materials that meet safety standards
How do I clean my hookah?
Cleaning is quick and easy. Simply disassemble the parts and wash them with warm water and mild soap. Rinse thoroughly and let them dry before reassembling.
Can I use my hookah outdoors or while travelling?
Absolutely. Our hookahs are designed to be portable, making them perfect for road trips, poolside sessions, beach days, or festivals. The CarCloud Cup even fits in most standard car cupholders.
What comes with my hookah?
Each product comes as a complete set with everything you need for a smoking session. Check the product description for exact contents.
Do I need special accessories?
No. Both the CarCloud Cup and LED Portable Box Hookah are designed to be ready-to-use with everything included.
How long does shipping take?
Orders are shipped within 1–3 business days. On average, delivery takes about a week, but please allow up to 14 days depending on your location.
Do you ship internationally?
Yes, we ship worldwide. Please note that customs or import duties may apply depending on your country’s regulations.
What are the shipping rates?
We currently offer Free Express Shipping on all orders.
Can I track my order?
Yes. Once your order has shipped, you’ll receive a confirmation email with a tracking number.
What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your order, contact us within 30 days of delivery for a return or replacement. Products must be unused and in original packaging.
What if my hookah arrives damaged or defective?
Contact us immediately with photos, and we’ll arrange a replacement or refund.
How do I contact customer support?
You can email us at cloudchasersuk@hotmail.com. We’ll get back to you as quickly as possible.